From the first appointment through to the final resolution (whether at or after the mediation itself) we are “totally engaged” with the process. We are direct and tenacious, with an intuitive and assured mastery of the mediation process. Our style is calm and straightforward. We manage a process in a way that enables the parties to negotiate realistically with a view to achieving a position where they can make a decision. By far the majority of our mediation cases result in settlements and we manage the mediation process with a view to ensuring that clients obtain value even if they decide not to settle.